Online dispute resolution platform
to resolve legal disputes and
achieve settlements in record time

Easy. Efficient. Enforceable.

Who we are

India's leading platform that uses the power of technology and human expertise to deliver resolutions of your disputes

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$0 Bn

disputes under

management

100+

PIN codes

served

30%

savings in time

and cost

0X

increase in

participation

Recognition & Empanelment

What we offer

  • Negotiation
  • Mediation
  • Arbitration

Negotiate seamlessly and settle disputes digitally

Negotiate with counter-parties using our intuitive negotiation tools, multilingual chatbots, dynamic payment links, populate and exchange offers, and record terms in digital agreements

negotiation

ADVISORY COUNCIL

Justice U.U. Lalit

Justice U. U. Lalit

Former Chief Justice of india

Justice B.N. Srikrishna

Justice B. N. Srikrishna

Judge (Retd.) Supreme Court of India

Justice K. Kannan

Justice K. Kannan

Judge (Retd.) Punjab & Haryana High Court

360° approach to dispute resolution

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End-to-end cloud platform

From dispute initiation to resolution, our integrated platform is user-centric and ensures a seamless experience for all stakeholders

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Process automation

Legal processes can get lengthy and tedious. Leverage automation and workflow management to experience a consistent, fair and simple resolution process

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Omni-channel communications

Communication is the bridge between dispute and resolution. Our multi-channel integration and multilingual capabilities enable participation, even from the remotest geographies

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Certified and compliant

Data privacy and security is at the heart of our functioning. We are ISO-certified, GDPR-compliant and in congruence with data protection laws, thereby enhancing trust

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Transformative Impact

Transformative Impact

Economical

  • Rs. 835 million saved in costs by resolving dispute online
  • 38 million days saved due to quicker resolution
  • Rs. 1571 million wage and business loss averted by avoiding litigation

Social

  • 4x increase in amicable settlements
  • 80% success rate in pre-institution commercial mediation
  • 12+ regional languages integrated for increased accessibility

Environmental

  • 20 million sheets of paper saved
  • 2,442 trees saved
  • 203 million litres of water saved
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Alliances

Media & Awards

FAQ

How can I resolve a dispute without going to court in India?

You can resolve disputes without going to court through alternative dispute resolution methods such as mediation, arbitration and negotiation. This can be done in an in-person (physical) setting or virtually, referred to as Online Dispute Resolution (ODR). These options are legally recognised in India and allow parties to settle disputes faster, at lower cost, and without lengthy litigation.

Is there a faster alternative to court cases?

Yes. Online dispute resolution provides a much faster alternative to traditional court litigation. Many disputes can be resolved within weeks through mediation, arbitration, negotiation or conciliation, compared to months or even years in court.

What should I do if my legal dispute is taking too long?

If your dispute is delayed in court, consider resolving it through alternative dispute resolution mechanisms like arbitration, mediation, negotiation or conciliation. These can be done physically or online (ODR) and focus on dialogue, preserving relationships, and reaching mutually agreeable settlements.

Can disputes be settled legally without going to court?

Yes. Indian law allows disputes to be settled outside court through mediation, conciliation, and arbitration. Such settlements are legally valid and enforceable.

What is Online Dispute Resolution (ODR)?

Online Dispute Resolution (ODR) is widely used in e-commerce disputes, financial services, and legal tech platforms to handle high-volume cases efficiently. It is a digital dispute resolution process that uses technology-driven platforms to resolve conflicts without physical court proceedings. It enables parties to settle disputes through online methods such as negotiation, mediation, and arbitration using secure digital systems. ODR improves accessibility, reduces resolution time, and lowers legal costs compared to traditional litigation.

Who can use online dispute resolution?

Online dispute resolution can be used by individuals, consumers, startups, small businesses, and companies. It is suitable for disputes like contractual, commercial, consumer, family, and service-related matters.

Is Online Dispute Resolution legal in India?

Yes. ODR is legally valid as it uses recognised dispute resolution methods like arbitration, mediation, negotiation and conciliation. Courts and government bodies in India support its use.

Are online dispute settlements legally enforceable?

Yes. Settlements reached through Online Dispute Resolution processes are valid and legally enforceable as Online Dispute Resolution uses technology to enable resolution of disputes by utilizing alternative dispute resolution mechanisms such as arbitration, mediation, negotiation and conciliation.

Can disputes be resolved completely online?

Yes, all disputes which can be resolved through Alternative Dispute Resolution mechanisms such as arbitration, mediation, negotiation and conciliation can be resolved entirely online. Communication, document sharing, hearings, and settlement can all be completed digitally without requiring in-person meetings.

Do I need to visit a court for ODR?

No. Online dispute resolution does not require court visits. The entire process is conducted digitally, allowing parties to resolve disputes remotely and efficiently.

How long does online dispute resolution usually take?

Mostly, disputes can be resolved through Online Dispute Resolution within a few weeks or months, depending on the nature and complexity of the dispute. This is significantly faster than traditional litigation.

Online Dispute Resolution Course

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Embark on a journey to become an ODR expert. Join our exclusive certified course encapsulating negotiation, mediation and arbitration in action, advanced dispute resolution tools, dispute resolution in the metaverse, master classes by industry experts, and much more...

Enroll Now

Resource Center

Odr on Air

ODR on Air

Bills, Acts & eCourts: India's Ambition to Become a Global ODR Hub

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