Privacy Policy

Privacy Policy

This Privacy Policy ("Policy") is an electronic record in the form of an electronic contract formed under the Information Technology Act, 2000, and the rules made thereunder. The terms "we / us / our / platform / Presolv360", individually and collectively, refer to https://www.presolv360.com/; and the terms "you / your / yourself / user" refer to any legal person or entity accessing the platform who is competent to enter into binding contracts, as per the provisions of the Indian Contract Act, 1872.

This document is published and shall be construed in accordance with the provisions of the Information Technology Act, 2000 read with the Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011, that require publishing of the privacy policy for collection, use, storage and transfer of sensitive personal data or information.

Please read this Policy carefully. By using the platform, you indicate that you understand, agree and consent to this Policy. If you do not agree with the terms of this Policy, please do not use the platform. The user expressly agrees that we retain the right to update, amend or modify this Policy from time to time to reflect changes in our practices, services or applicable laws and regulations and any such updates, amendments or modifications to this Policy will come into effect upon publication. We encourage you to review this Policy periodically. Your continued use of our services after publication of the revised Policy constitutes your acceptance of the updated terms to the extent permitted by applicable law.

You unequivocally agree that this Policy and the Terms constitute a legally binding agreement between you and us, and that you shall be subject to the terms applicable to any service that is provided by the platform, and that the same shall be deemed to be incorporated into the Terms, and shall be treated as part and parcel of the same. You acknowledge and agree that no physical or electronic signature or express act is required to make this Policy and the Terms binding on you, and that your act of visiting any part of the platform constitutes your full and final acceptance of this Policy and the Terms.

1. Introduction

Presolv360 is an online dispute resolution platform built for quick, economical and effective resolution of your legal disputes. We have created an electronic arbitration module called as 'Arbitration360' and an electronic mediation module called as 'Mediation360' by blending technology, innovation and human expertise to bring dispute resolution right at your fingertips.

We care about your privacy and protect the information that we collect from you when you use our platform. We handle the information collected from you in accordance with this Policy. By using our platform, you consent to the data collection practices described in this Policy. This Policy is only applicable to our platform, and not to any other platforms that you may be able to access from our platform or any of our partner website, each of which may have data collection, storage, and use practices and policies that differ materially from this Policy. Your use of the platform is governed by this Policy and the Terms. Each time you use the platform, the current version of this Policy will govern your use. Accordingly, each time you use our platform, you should check the date at the bottom of this Policy's page to be sure that you've read the most recent version.

You unequivocally agree that this Policy and the Terms constitute a legally binding agreement between you and us, and that you shall be subject to the terms applicable to any service that is provided by the platform, and that the same shall be deemed to be incorporated into the Terms, and shall be treated as part and parcel of the same. You acknowledge and agree that no physical or electronic signature or express act is required to make this Policy and the Terms binding on you, and that your act of visiting any part of the platform constitutes your full and final acceptance of this Policy and the Terms.

2. Collection, Purpose and Usage of Information

(See Rules 4 and 5 of The Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011)

We collect and process personal data only for lawful purposes connected with the provision of services, and in accordance with applicable data protection laws. We limit the collection and use of your information to the minimum, to deliver superior service to our users. We do not reveal your information to external organizations unless we have previously informed you in disclosures or agreements, have been authorized by you or are required by law. Below information may be collected from you:

For the purpose of availing any services through our platform, you may have to provide us with basic personal information, including but not limited to first and last name, e-mail address, office or residential address, nationality, contact number, login credentials and passwords (stored in encrypted/hashed form and not accessible in plain text) for the purpose of using the platform (individually and collectively hereinafter referred to as "personal information"). You are required to provide information about yourself that is true, accurate, current and complete in all respects.

If you choose to avail any of our services through the platform, our third-party payment processors will collect your payment information. We do not store your payment information in our system.

Communications you send to us including but not limited to requests for customer support or technical questions or any other communication in relation to the services provided through our platform, may be collected and retained to facilitate support and service improvement.

The platform may automatically collect certain technical and usage-related information about the user based upon your IP address and behavior on the platform, and you expressly consents to the same. The user is aware that this information is used to do internal research on user demographics, interests, and behavior, to enable the platform to better understand, and cater to the interests of its users. The user is expressly made aware that such information may include the URL that the user visited prior to accessing the platform, the URL which the user subsequently visits (whether or not these URLs form a part of the platform), the user's device and web browser information, the user's IP address, etc.

We may collect information about your mobile device / laptop / desktop / tablet, including but not limited to, the hardware model, operating system and version, software and file names and versions, preferred language, serial number, device motion information, mobile network information, etc. This shall be important to maintain the user experience and future performance of the platform.

While you may browse some sections of the platform without being a registered user, certain activities (such as raising and resolving disputes) require the user to provide valid personal information to the platform for the purpose of registration. We collect and store login credentials (passwords are stored in encrypted/hashed form only), profile information, and account preferences.

Cookies are text information files that are placed on the visitor's computer/ device when the visitor visits the platform. Our platform, as well as most sites on the Internet and mobile applications, use cookies to enhance user experience. The user is aware that the platform places both permanent and temporary cookies in the user's computer's / device's hard drive and web browser and does hereby expressly consent to the same. The user is further aware that the platform uses data collection devices such as cookies on certain pages of the platform to analyze page flow, measure promotional effectiveness, and promote trust and safety, and that certain features of the platform are only available using such cookies. While the user is free to decline the platform's cookies, the user may consequently be unable to use certain features on the platform. For more details, please refer to our Cookie Policy.

"Web Beacons" are tiny graphic image files imbedded in a web page or email that provide a presence on the web page or email and send back to its home server information from the user's browser. In limited circumstances we also may use Web Beacons to collect anonymous, non- personal information about your use of our platform and your use of emails, special promotions we send to you. The information collected by web beacons allows us to statistically monitor how many people are using our platform or opening our emails, and for that purposes. The information collected by Web Beacons is anonymous and non-personal in nature.

While the Platform providers possess relevant understanding of technology, design and law, the practitioners are subject to a comprehensive selection and empanelment process keeping in mind their qualification, competence, knowledge and expertise. The practitioners are required to complete all requisite trainings and certifications as may be prescribed by Presolv360 and are also recommended to periodically engage in various forms of continued education to refine and improve their knowledge and skills.

We may use third party analytics services in connection with our platform. These analytical services do not collect personal information that you do not voluntarily enter on the platform. These services neither track your browsing habits across websites nor your usage of other mobile applications, which do not use their services. We are using the information collected from these services to find usability problems to make the platform easier to use. The recordings will never identify you or your personal information.

For the purpose of providing services through the platform, we may have the requirement to collect Sensitive Personal Data or Information ("SPDI") from you while offering our services due to the nature of the services being offered. SPDI shall have the meaning in accordance with the applicable data protection laws including the Digital Personal Data Protection Act, 2023, the Rules framed thereunder and Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011.

User information on the platform is collected and retained by Presolv360.

The user may review the information provided and ensure that any information found to be inaccurate or deficient is corrected or amended as feasible. However, we shall not be responsible for the authenticity of the information provided by the user.

3. Consent

By using the platform, you consent to the data collection practices described in this Policy. The user shall, at any time, have an option to withdraw its consent under applicable data protection laws, for the collection of information contemplated herein. In such a case, the user shall write to us withdrawing consent by way of an email addressed to info@presolv360.com. Presolv360 shall, upon a request made to that effect by the user, erase and destroy all the data, record and correspondence collected, preserved or retained for the purpose of providing services through the platform, provided such data, record and correspondence is required to be retained and preserved or can be erased and destroyed beyond or before the said period, as the case may be, as per law or any court or authority. Withdrawal of consent will not affect the lawfulness of processing carried out prior to such withdrawal and may result in our inability to provide certain services to you.

4. Disclosure of Information

(See Rules 4 and 6 of The Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011)

We may share your information in the following circumstances:

• In response to a request for information by a competent authority if we believe disclosure is in accordance with or is otherwise required by, any applicable law, regulation, or legal process;
• With law enforcement officials, government authorities if we believe your actions are inconsistent with our Terms, other policies and this Policy, or to protect our rights, property, or safety or that of others;
• If disclosure is intended to help investigate or prevent unauthorized transactions or other illegal activities;
• If necessary or appropriate to protect our rights or property, or the rights or property of any person or entity;
• If we otherwise notify you and you consent to the sharing;
• We may share your de-identified personal information with third parties to enable them to run statistical research on individual or aggregate trends;
• We share personal information and traffic data with our business partners who assist us by performing core services (such as consultations, maintenance of site, hosting, billing, fulfillment, or data storage and security) related to our operation of the platform and/or by making certain interactive tools available to our users. Those business partners shall be bound to uphold the same standards of security and confidentiality that we have promised to you in this Policy, and they will only use your personal information to carry out their specific business obligations to Presolv360.

We do not sell, exchange, transfer or give your information or SDPI to third parties for any reason whatsoever except to the extent required for fulfilment of our services.

5. Artificial Intelligence (AI) Tool Usage

5.1 AI Tools and Their Purpose

Presolv360 uses the following third-party artificial intelligence (AI) tools solely for internal operational purposes:

• Claude Code and Claude Chat (by Anthropic) – for internal software development assistance and compliance document drafting.
• ChatGPT (by OpenAI) – for internal document drafting and research.
• Notion AI (by Notion) – for internal meeting note summarisation and documentation.
• Lovable AI (by Lovable) – for internal software prototyping.
• Figma AI (by Figma) – for internal design assistance.
• Canva AI (by Canva) – for internal design assistance.

5.2 AI Is Not Used in Dispute Resolution

Presolv360 confirms that none of the above AI tools are used at any stage of the dispute resolution process, including case intake, classification, document review, recommendation, conciliation, mediation, arbitration, or adjudication. All dispute resolution activities on the platform are conducted exclusively by qualified human professionals.

5.3 Data Usage and Protection

Your personal data you submit to Presolv360 are never submitted to or processed by any AI tool. Presolv360's internal AI Acceptable Use Policy strictly prohibits staff from inputting any user personal data into AI tools.

Where AI tools are used for internal tasks (such as drafting internal policies), Presolv360 ensures that:

• Only non-personal, non-confidential internal content is submitted to AI tools.
• Claude Code and Claude Chat are operated under a Teams plan subscription with Anthropic (Commercial Terms of Service), which confirms that no user data is used for model training. All other AI tools are configured to disable training on user content wherever that option is available, and staff are required to confirm this setting.

5.4 Lawful Basis

The limited and incidental processing of internal staff information (such as names in meeting notes) is carried out on the basis of legitimate use for internal business operations under applicable Indian law, including the Information Technology Act, 2000 and the Digital Personal Data Protection Act, 2023, as applicable. No personal data of users, clients, or disputants is processed by any AI tool, and accordingly no separate lawful basis is required for such processing in this context.

5.5 Retention

Your personal data is not submitted to or retained by any AI tool or AI vendor. Presolv360's own records of AI tool usage (such as internal usage logs maintained for compliance purposes) are retained for a minimum of two years in accordance with Presolv360's records retention practices.

5.6 Automated Decision-Making

Presolv360 does not use AI tools for any automated decision-making that produces legal effects or similarly significant effects on users. No AI system makes or influences any decision about your dispute, your rights, or your relationship with Presolv360. All decisions are made by human professionals.

5.7 Your Rights in Relation to AI Usage

You have the right to request information confirming that your personal data has not been processed through any AI tool. To exercise this right, please contact our Data Protection Officer / Grievance Officer, whose details are provided in Section 10 of this Policy.

We will respond to your request within 30 days. All other data subject rights described in this Policy continue to apply.

5.8 AI Governance

Presolv360 maintains an AI Management System (AIMS) in accordance with ISO/IEC 42001:2023, governing the responsible and ethical use of AI tools across our organisation. For enquiries about our AI governance practices, please contact us at info@presolv360.com.

6. Children's Personal Data

Our platform and services are designed for and directed at adult users involved in commercial and financial disputes. We do not knowingly solicit, collect, or process the personal data of any individual under the age of 18 years ("Child"), and our platform is not intended for use by children, notwithstanding the same, the following compliances are undertaken.

In accordance with Section 9 of the Digital Personal Data Protection Act, 2023 and the rules framed thereunder, Presolv360:

• (a) shall not process any personal data of a Child without obtaining verifiable consent from the parent or lawful guardian of such Child, in the manner prescribed under applicable law;
• (b) shall not undertake tracking, behavioural monitoring, or targeted advertising directed at Children; and
• (c) shall not process personal data of a Child in a manner likely to cause any detrimental effect on the well-being of the Child.

Where a dispute referred to our platform by a Regulated Entity (such as a bank or financial institution) involves personal data of a Child – for example, where a Child is a party, beneficiary, nominee, or dependent in a financial matter – such personal data is processed strictly on the documented instructions of the institutional user acting as Data Fiduciary, pursuant to the terms of our Data Processing Agreement, and is subject to enhanced access controls, restricted processing, and additional safeguards consistent with our internal data classification practices.

Users registering on our platform are required to confirm, at the point of registration, that they are 18 years of age or older and are competent to contract under the provisions of the Indian Contract Act, 1872. Where institutional users onboard users on our platform as part of their dispute resolution process, such institutional users are responsible for verifying the age and legal capacity of such users prior to referral. If Presolv360 becomes aware that a user has provided false or misleading information regarding their age, we reserve the right to suspend the user account and erase the associated personal data, subject to applicable legal, regulatory, and contractual obligations.

Presolv360 does not sell, rent, disclose, share, or transfer the personal data of a Child to any third party for any commercial purpose, including but not limited to marketing, advertising, profiling, behavioural analytics, or cross-context behavioural advertising. Personal data of a Child, where processed, is treated with the highest level of confidentiality, subject to enhanced access controls, and shared with sub-processors (if at all) only to the extent strictly necessary for service delivery under binding data processing terms consistent with applicable law.

Personal data of a Child, if collected or processed in the course of a dispute matter, shall be retained only for such period as is strictly necessary for the purpose for which it was collected, or as required by applicable law, judicial or arbitral order, or regulatory directive, whichever is longer. On expiry of the applicable retention period, such data shall be erased, anonymised, or returned to the institutional user in accordance with our data retention and disposal procedures and the terms of the Data Processing Agreement.

Presolv360's platform is not directed at, and does not offer services to, children within the European Union. Accordingly, Article 8 of the GDPR does not apply to our processing activities as a primary matter. The following provisions are nonetheless set out as a precautionary measure, in recognition that certain institutional users may have connections with the European Union.

In accordance with Article 8 of the GDPR, where processing of a child's personal data within the EU is based on consent, such consent is lawful only where given or authorised by the holder of parental responsibility for children below 16 years of age, or such lower age (not being below 13 years) as may be set by the law of the relevant EU Member State. Presolv360 does not rely on the consent of children as a lawful basis for processing personal data.

Where personal data of a child within the EU is inadvertently collected or processed without valid parental or guardian consent, Presolv360 will erase such data without undue delay upon discovery or upon receipt of a verified erasure request from the parent or lawful guardian, unless retention is required under applicable law, judicial order, or regulatory directive.

Presolv360 implements reasonable technical and organisational measures to prevent the collection of personal data from children on its platform, including age declaration requirements at the point of registration and contractual obligations on institutional users to verify the age and legal capacity of referred users prior to referral.

Presolv360 does not knowingly sell or share the personal information of users under 16 years of age. We do not direct our platform at children and do not knowingly collect personal information from users under 16 years of age. If such information is collected inadvertently, it shall be deleted promptly on discovery or upon verified request from the user, or from the parent or lawful guardian in the case of a user under 13 years of age.

If you believe that a Child has provided personal data to us directly, or that personal data of a Child is being processed other than as described in this Section, please contact our Data Protection Officer at bhaven@presolv360.com. We will review such reports without undue delay and erase such data in accordance with applicable law, unless retention is required or permitted under any applicable law, judicial order, or regulatory directive. All other rights described in this Policy continue to apply in respect of personal data of Children, exercisable by the parent or lawful guardian.

7. Rights under the GDPR

You have certain rights if you are within the European Union. These include:

This right allows you to obtain a copy of your personal data along with information on the purposes for which it is processed, how long it is retained, and with whom it is shared.

You have the right to restrict the processing of your personal data in certain circumstances. For EU residents seeking to exercise this right, please contact us at info@presolv360.com.

You have the right to have any incomplete or inaccurate information, we hold about you, corrected.

The right to object allows you to stop or prevent us from processing your personal data. This right exists where we are relying on a legitimate interest as the legal basis for processing your personal data. You also have the right to object where we are processing your personal data for direct marketing purposes.

You have the right to ask us to delete or remove personal data when the personal data is no longer necessary for the purpose for which it was originally collected or processed.

To exercise your rights, you can contact us at info@presolv360.com.

8. Rights under the CCPA

Users who are California residents have certain rights under the California Consumer Privacy Act ("CCPA"). These rights include:

You have the right to request to know more about the categories and specific pieces of personal information that we have collected about you and access a copy of your personal information.

You have the right to request that we delete the personal information we have collected about you, subject to certain exceptions required by law.

You have the right to request that we correct any inaccurate personal information we hold about you.

If you choose to exercise any of your rights under CCPA, we will treat you like all other users. In other words, there is no penalty for exercising your rights under CCPA.

Under CCPA, you have the right to opt out of the sale of your personal information. Presolv360 does not sell personal information to third parties. This right is therefore not applicable in our context.

To exercise any of these rights under CCPA, please email info@presolv360.com.

9. Security Practices and Procedures

(See Rules 5(8) and 8 of The Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011)

We have implemented appropriate managerial, technical, operational and physical procedures to safeguard the information of the user and to maintain data security. These safeguards take into account the sensitivity of the information that Presolv360 collects, process and stores and the current state of technology.

Our hosting services maintains its systems in accordance with reasonable industry standards to reasonably secure the information of its customers, such as using SSL encryption in certain places to prevent eavesdropping, and employing up-to-date software on the server. Presolv360 utilizes services of a third-party payments processor which employs appropriate safeguards for the purpose of payments made on the platform.

Presolv360 follows generally accepted industry standards to protect the information submitted to it. However, no method of transmission over the internet, or method of electronic storage, is 100% secure. Therefore, while we strive to use commercially acceptable means to protect the information of the users, we cannot guarantee its absolute security.

Presolv360 assumes no liability or responsibility for disclosure of the user's information due to errors in transmission, unauthorized third-party access, or other causes beyond our control.

To know more, refer the Online Dispute Resolution Standards adopted by Presolv360.

10. Data Protection Officer

(See Rule 5(9) of The Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011)

The name and contact details of the Data Protection Officer who can be contacted with respect to any complaints or concerns including those pertaining to breach of these terms contained in the Policy, and other polices or questions are published as under:

Data Protection Officer Name: Mr. Bhaven Shah

E-mail address: bhaven@presolv360.com

The Grievance Officer shall act as the designated contact for data-related grievances under applicable data protection laws.

11. Miscellaneous

While we may retain any correspondence sent by you, we do not intend to collect or save any information from anyone below 18 years of age. The platform is also not intended for users who are not competent to contract under the provisions of Indian Contract Act, 1872.

We reserve the right to remove or edit content and refuse access to the platform at our sole discretion.